FAQ

About TAC

1. Why Choose us?

--We have over 20 years of auto accessory manufacturing experience. We provide the best-in-class customer service. More important thing is our high-quality products.

 

About Products

1. Can you install the products by yourself?

--Most of the products you could install them by yourself.  If drilling and cutting needed, you will be notified in the description.

2.  Is the price for a piece or a pair? About running boards, sidebars, and cross bars

--Running board or sidebars, the price is for a pair. Each set has one passenger side bar and one driver side bar, enough for one vehicle.

3. How do I make sure to order the correct step rails / running boards?

-- For the step rails / running boards, please make sure what is the YEAR, MODEL and CAB size of your vehicle. We have the images to show you the cab size on the website. If you are still not sure, please click here and contact us to confirm fitment before ordering.

4. Do they use the factory mounting holes for all the products such as running boards, sidebars and grill guards?

--Most of products will use the factory mounting holes, but some of products need to drill a hole on the vehicle

5. How much weight the running boards or sidebars can be hold?

--Approximately 350 lbs for each side 

6. Would the bull bar and grill guard interfere with the front sensors?

--Yes, they will probably interfere with the front sensors.

7. Does the bull bar Block license plate? If so, does it come with brackets to relocate it?

--Yes, it will. Relocation bracket need to be purchased separately. It is easy to install and not expensive.

8. How do the clamps fix to existing roof rack rails? About Cross bar

--Each side of the cross bar has a clamp. The clamp slides in a groove in the bottom of the cross bar to adjust for width between your existing roof rack rails, the inside of the clamp squeezes in by turning a bolt. The inside faces of the clamps are thick rubber to prevent scratching, but it also means you have to tighten the bolt quite a bit to keep it from bouncing around or moving.

9. Can I attach roof basket or kayak carrier to the Cross Bars?

--Yes. 100 lbs loading capacity.

 

About return or receiving defective product

1. Can I just switch the brackets instead of returning the whole package of running, sidebars, bull bars and grill guards?

-- Our running boards, sidebars, bull bars, and grill guards are designed differently, so the brackets cannot be switched. If you ordered a wrong item, the whole package has to be returned.

2. How do I handle damaged / defective item that I have received?

-- Via Message with your photos of the damaged / defective item, our customer service team will check and reply to you within one business day.

 

About shipping

1. Do the products be shipped to PR or Hawaii?

--Sorry, we don’t ship any product to PR or Hawaii.

2. When will the product be shipped out?

-- All orders will be shipped out the next business day after purchasing via FedEx ground.

3. When do I expect to receive the product?

--We ship FedEx ground, which normally takes 3-4 business days, depending on your location. We cannot guarantee an arrival date.

4. How do I handle damaged / defective item that I have received?

-- Via Message with your photos of the damaged / defective item, our customer service team will check and reply to you within one business day.